Overview

Your privacy matters to us. This policy explains what information Soothe By Aanvora (“we”, “us”) collects when you visit our website or place an order, and how we use and protect it. By using our website, you agree to this policy.

Information We Collect

• Contact details such as your name, email address and phone number
• Shipping and billing address
• Order details and purchase history
• Messages you send us by email or contact form
• Basic device and browsing data (such as browser type and pages visited)

We do not store your full card details. Payments are handled by [your payment provider, e.g. Razorpay / Stripe / PayPal].

How We Use Your Information

• To process, ship and deliver your orders
• To handle returns, refunds and customer support
• To send order updates and respond to your questions
• To send offers or news, only if you’ve chosen to receive them
• To improve our website, products and services

Sharing Your Information

We do not sell your personal information. We only share it with trusted partners who help us run our business, such as payment processors, delivery and courier services, and website or email providers, and only as needed to serve you. We may also disclose information if required by law.

Cookies

Our website uses cookies and similar technologies to keep your cart working, remember your preferences and understand how visitors use our site. You can block or delete cookies in your browser settings, though some parts of the site may not work properly without them.

Data Security

We take reasonable steps to protect your information from loss, misuse or unauthorised access. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How Long We Keep Your Data

We keep your information only as long as needed to fulfil your orders, meet legal and accounting requirements, and resolve any disputes. After that, it is deleted or anonymised.

Your Rights

• Ask for a copy of the information we hold about you
• Ask us to correct or update your details
• Ask us to delete your personal information
• Opt out of marketing emails at any time

To make a request, email us using the address below.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has shared data with us, please contact us and we will remove it.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

Questions?

If you have any questions about this policy or your data, email us and we’ll get back to you within 1–2 business days.